The Public Slybrary aims to be in the service of humanity. To that end, we don’t want any hard feelings. If you’re not happy with your purchase, let us know by clicking here or Contact in the menu and we’ll work with you to make it right. So far as returns go, we’ve only had one and they thought the safe was still a readable book.
We use real, vintage books of varying degrees of wear. A sort of wabi-sabi if you will. Also, please keep in mind that we cut these books the old fashioned way, with a band saw. Someday we hope to use lasers, but until then our safes and games may exhibit slightly rustic notes. Our “marketing department” says this lends to their charm. These marks of distinction are most assuredly barely noticeable and relegated to the crafts’ cavities, meaning the books appear to be books regardless. All that aside, if it’s too off-putting for you, contact us and we’ll take care of it.
As far as shipping goes, we offer it for free in an attempt to compete with Amazon. That’s just for the US. Elsewhere, it gets kind of complicated. Lots of options depending on carrier, size, weight, distance, expediency, etc. We want to do what’s optimal for you and feel that a couple of emails or a phone call might be the most efficient way to come to that conclusion. As usual, click here or use Contact in the menu and we’ll work this ship out.
Concerning potential returns, we regretfully need to charge 20% restocking fees in order to recuperate a portion of that aforementioned “free shipping” and handling. So far the only return we’ve had was someone on Amazon that didn’t realize it was a book safe.